all cards submitted for grading must be authentic, any fake cards submitted for grading will be returned at the cost of the customer
cards will be graded in the condition that they arrive in, ensure that your cards are protected for transit
Pocket Card Grading cannot be held responsible for cards that fail to arrive for submissions/returns
Pocket Card Grading will be documenting/recording submissions to confirm safe arrival, you will be contacted if we believe your package was damaged, it will be the customers responsibility to make any claims to the respective delivery service
if any additional cards are included in your submission that were not paid for, the customer will be asked to pay for these additional cards, or they will be returned with the paid for submissions, as they are
if the customer fails to list all the submissions they have paid for, it may result in longer return times
Pocket Card Grading reserve the right to use photographs of your submissions for social media posts
Grading
all cards will be stored in lockable storage in the protection they arrive in
cards will be graded twice to our grading scale
all grading will be carried out in a safe and clean manner
Pocket Card Grading reserve the right to make a video report or to use photos for social media, if we believe a card is a good example of a submission
all card grades are final, please contact us if you believe there is an error that needs correcting
in the event of the customer’s card getting damaged by Pocket Card Grading, the card will either be replaced or refunded the current market value of the raw card in question – chosen by the customer (the damaged card will be kept by Pocket Card Grading)*
Returns
cards will be returned with the delivery service chosen by the customer at checkout, the cost of delivery includes packaging materials
return postage cost is an average for a standard 10-card submission, any cost saved will not be refunded, any cost added will be paid for by Pocket Card Grading
we reserve the right to return cards in a smaller parcel than normal if the extra space is not required
we are not responsible for any damage caused during delivery
we will provide all relevant information to the customer if required for a dispute/claim
any issues with the quality or condition of returns must be brought to our attention within 7 days
we will always aim to return any sleeves & card protectors whenever possible, however, if the inclusion of these increases the parcel size required, then they will not be returned
Tolerances
if a welding join is larger than 25% of the slab then we will replace it
if holograms and/or label printing is more than 5 degrees off square then we will replace it
label information being off centre will not be replaced
if the tension relief (bottom right of the front of slab) reaches the card frame then we will replace it
all mass produced plastic is prone to being statically charged, this means some fine plastic shavings may be visible when vibrated (sealed) any debris over the card will be replaced
Due to the nature of mass produced plastic, minor imperfections in the material can occur, if any defects obscure or overlap the graded card, we will replace it
